Specialist, Core Products Fulfilment (Supervisory) job at MTN Nigeria

Job Title: Specialist, Core Products Fulfilment (Supervisory)

Company: MTN Nigeria

Employment status: Permanant

Location: Lagos
Job Description
• Coordinate And Monitor The Flow Of The SIM Card Ordering Quality Control Process Whilst Ensuring Compliance With Electrical, Graphical, OTA Profiles.

• Liaise With Demand Planning To Identify Stock Levels And Initiate Replenishment Materials Reorder As Required.

• Plan For The Logistics In Case Of Dispatch Of Materials, Stock Transfers, Returns And Receipt Of Materials And Ensure The Cost Effective Transportation Of Materials.

• Ensure Constant Availability Of Product (SIM Cards) To The Market To Prevent Stock-Out All Year Round

• Ensure Strict Compliance With Relevant Regulatory Requirements

• Prepare Customer Order Related Monitoring And Analytical Reports

• Process And Provides PO For Input Files Generation

• Generate Input Files Using The Provided PO Numbers For Each Supplier

• Send Input Files To Suppliers According To Designated PO Numbers

• Generate And Send Encrypted Response Files To IS Provisioning Team

• Monitor The Delivery Dates And Ensures There Are Corrective Interventions When The Need Arise

• Advise IS With A List Of SIM Provisioning Priority List Based On The Delivery Schedule

• Raise Internal Requisition (And Signed Off) To The Central Warehouse For Collection Of Sanity Test SIM Cards

• Coordinate And Monitor The Flow Of The QC Process To Ensure Compliance And Escalation When Necessary

• Drive The Completion Of The Sanity Report And Provides Same To The Business To Support The Approval Process For Distribution Of Products

• Advise The SCM Team On The Success Of The Test And Advise On SIM Stock Dispatch To Trade

• Review And Analyse Customer Order Related Reports In Order To Identify Issues

• Support Order Management In Development Of Corrective Actions Or Improvement Initiatives Based On Customer Order Report Reviews

• Support The On-Demand Model Where Orders Are Called Forward Based On Monthly Demand

• Ensure That Ordering Costs For SIMS Cards And Devices Are Minimized

• Coordinate Data Gathering And Exchange Between Order Management And Freight Clearance.

• Support The Manager In Development And Maintenance Of Unit’s Periodic Report.

• Develop Strategies On Stationery Distribution, Optimize Utilization Per Division And Monitor Year On Year Cost Variation.

• Periodically Review All Outstanding Order Liabilities Including Insurance, Authorize Premium Payment And Liaise With User Department For Further Provision If Required.

• Serve The Division’s Internal Customers And Provide Solutions To Improve The Customer Experience.

• Strategic Partnerships With MTNN Leadership Team To Drive Awareness On Expected Behaviours And Impact On Non-Compliance On Bottom Line Results And Company Image/Reputation.

• Engage The Supplier On The Remedial Action For Failings In The Sanity Test Report On Products

• Connect With The Planning Team Of Supply Chain Management (SCM) To Clarify The Quantity And Type Of SIM To Procure Based On An Already Developed And Approved SIM Type.

• Network And Build Solid Relationships With Internal Units And Relevant Third Parties (E.G. Strategic Investors, Technical And Finance Partners, Business Consultants Etc.) And Develop A Close Working Relationship With Relevant Information Sources To Provide An Integrated Service.

• Maintain Effective Working Relationships With Internal And External Suppliers.

• Collaborate With Internal Stakeholders On When Deciding On The Types Of Devices/SIMSs To Procure For The Business

• Liaise With The SIM Supplier To Communicate The New SIM Profile (Electrical, Graphical, OTA Profiles)

• Act As The Go-Between The Supplier And Internal Stakeholders On Changes To Be Made On The SIM Profile/Device Profiles Etc

• Continually Seek Self-Professional Development To Sharpen Skills And Capabilities

• Coordinate, Coach And Influence External Partners And Essential Support Departments Across MTNN’s Business Units To Deliver A Seamless Pre-Sales And Post-Sales Service Experience

Job Condition
• Normal MTNN Working Conditions

• May Be Required To Work Extended Hours

Experience & Training
Experience:

3-7 Years’ Experience In An Area Of Specialization.

• Experience Working In A Medium To Large Organization

• Knowledge Of Telecoms SIM And Devices Supply Chain Operations

• Knowledge Of Customer Order Fulfillment, Customer Delivery, Determining Availability, Etc.

• Understanding Of Process For Booking, Tracking And Monitoring Of Orders

Training:

• Customer Relationship Management

• Project Management Training/Experience

• Advanced Excel Skills

Qualification

Minimum Qualification BSc Or HND