Service Operations Executive at Interswitch Group

Full Time
Lagos
Posted 1 year ago
Applications have closed
Interswitch Group profile

Interswitch Group

Service Operations Executive at Interswitch Group. Please ensure you read the job requirements before applying for this position.

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We are recruiting to fill the position below:

Job Title: Service Operations Executive

Location: Lagos
Job Type: Permanent
Department: Group Core Operations

Job Description

To carry out accurate and timely delivery of routine operations services with regards to operations of products and services offered on the Inters witch Network.

Responsibilities

Ensure delivery of accurate and timely operations service delivery for seamless Pre-processing, Real-time processing, dispute management and post transaction processing activities in regard to the following services:

Functional Responsibilities:

Settlement Computation and Collation
Switched transactions settlement
Settlement Re presentment
Exception Investigation and resolution/escalation
Ensure disputes to be settled daily are settled accordingly
Identify exceptions to the above, investigation and resolve/escalate
Processed transactions billing
Services/Network billing
Settlement Adjustment

Dispute Operations:

Arbitration
Arbitration Billing
Pre-arbitration
Chargeback processing

File Processing:

Card Scheme clearing file processing
(Mastercard, Visa, Discover, Amex, JCB etc)
Card file processing
Routine Report Delivery:
Periodic Analytical reports ie Weekly, Monthly or Quarterly(QOC, QMR, CBN Data etc)
Ensure delivery of Daily Dispute Reports (Details)
Ensure delivery of Arbitration Billing Report are provided to relevant parties as in defined frequency
Daily Settlement Reports (Details and Summaries)
Daily Card Management Reports (Card balance, statement, Activity reports)

Specialized Services:

Airtime Stock Balance monitoring and reconciliation reporting
Airtime Stock procurement and top up confirmation
Agent Details update management
Mobile Platform Business Reversal Settlement Advice
Agent registration
Agency Network Virtual account top up

Service Desk:

Case Resolution

Requirements
Education and Experience:

Academic Qualification(s): BEng / BSc
Professional Qualification(s): N/A however relevant experience in EFT and/or Accounting systems principles is an advantage
Experience (Number of relevant years): 1 – 2 years

Functional Competencies: