Sales Optimization & Process Implementation Officer job at The Concept Group

Sales Optimization & Process Implementation Officer job at The Concept Group

The Concept Group
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The Concept Group

Sales Optimization & Process Implementation Officer job at The Concept Group

The genesis of The Concept Group was initially borne from a functional and structural approach, simply delivering better effectiveness through shared services of back-office functions for its more market-facing organizations. As the organization grew, the Group along with its member subsidiaries have evolved to embody much more.

Job Title: Sales Optimization & Process Implementation Officer

DEPARTMENT: Marketing & Strategy; UNIT: Sales Strategy


  • Works with the CRM & Credit Admin officers, Sales Analyst, RFS Asset Creation Team, CRM team & Marketing and Strategy Team as required.
  • Reports to the Head, Marketing & Strategy.

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Strategic Functions:

  • Actively manage and monitor the lead generation and client engagement Process
  • Actively manage and monitor the issues affecting consummation of converted transactions (e.g. incomplete documentation, upload of wrong information, wrong filing etc.)
  • Providing reports on sales and performance as required by the head of strategy and marketing
  • Actively manage and monitor the turnaround time of the whole sales process
  • Develop and implement sales strategies and participate in sales campaigns to drive sales and generate revenue
  • Bridge knowledge gaps concerning company products across all affected departments and ensure the sales team are well informed and equipped to discharge their duties
  • Offer assistance and explanation when difficulties arise, ensure complaints are followed up and that solutions are provided to both internal and external customers

Administrative Functions:

  • Manage and maintain the credit and treasury administration pipelines on company’s platforms and ensure data integrity
  • Ensure the credit and treasury administration teams deliver excellent client service at all times to both internal and external clients
  • Turn-Around-Time problem: Gathering information/data regarding reasons for TAT problems.
  • Designing and implementing processes that will enable the different admin officers (Asset Creation & CRM), to work optimally within the sales approval process.
  • Designing optimal process flows addressing how the admin officers work and documenting an underperformance issue that may arise.
  • Implement new process flows.
  • Document and report manpower issues if any.

 Job Requirements:

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

  • BA/BS Bachelor’s Degree
  • A minimum of Two (2) years of progressive professional experience in a related field.
  • Basic knowledge of project management
  • Demonstrated project management skills including project initiation, scoping, resourcing, execution and communication in past experience
  • Advanced knowledge of Microsoft PowerPoint and Excel

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Experience working directly with or supporting Sales, Revenue Management, Marketing or eCommerce
  • Experience communicating with a broad group of internal stakeholders at all levels
  • Strong ability to influence across multiple levels of the organization
  • Great presentation skills.

Method of Application

Interested and qualified applicants should click here to apply

To apply for this job please visit

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