United Bank for Africa Plc (UBA)
Relationship Officer Job at United Bank for Africa Plc (UBA). Please ensure you read the job requirements before applying for this position.
United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.
We are recruiting to fill the position below:
Job Title: Relationship Officer
Locations: Lagos, Ogun and Abuja
Job type: Full-time
Experienced level: Mid-level
About the Job
- At UBA, we strongly believe that our people are critical to our success in building a sustainable and dominant business in the countries we operate in, across Africa and beyond.
- We go to great lengths to source, attract, recruit, develop and retain the best talent, wherever they may be in the world. To this end, we are always striving to:
- Provide a non-threatening environment that encourages and rewards role-model performance.
- Help our work-force maintain a healthy balance between work and their personal lives amongst others
- Interested in joining the UBA Tribe? We are looking to hire talent and skilled individuals as Relationship Officers at our Abuja, Oyo and Ogun Locations.
Job Objective(s)
- To establish and maintain positive customer relationships towards the growth revenue for the bank.
Duties & Responsibilities
- Approach customers with the aim of winning new business
- Meet with existing customers to strengthen business relationships with a view to increase financial growth of the bank.
- Aggressively market the bank’s products to ensure favorable market response and optimum build-up of revenue.
- Achieve set deposit targets / Contributions by acquiring business / investment deals from Private, Public, Individuals and Corporates.
- Prepare documentation on the creation of risk assets to increase business office profitability
- Sell / Cross-sell and Upsell the banks products.
- Market the brand.
- Follow up customers with dormant accounts, convince to resume dealings with the bank.
- Implement marketing strategies / programs laid out by the bank to boost profit.
- Listen to customer requirements and present appropriately to make a sale.
- Perform other related duties as assigned by the Business Manager.
Expected Outcomes:
- Delivery of all Set Financial targets.
- Achievement of Contribution target.
- Achievement of Demand deposit volumes, Savings deposits and Time deposits.
- Achievement of Trade Volumes.
- Customer Service delivery – Customer Satisfaction rating.
Educational Qualification
- First Degree in any relevant course of study with a minimum qualification of Second Class Lower.
- MBA or relevant Master’s Degree will be an added advantage
- The ideal candidates must be based within these locations and must currently work at a commercial bank in Relationship Management for Oyo and Ogun( 1-3 years) Abuja (3-7 years) experience required.
The ideal candidates must also be conversant with the following:
- Basic knowledge of Accounting, Finance and Economics.
- Business development and acquisition
- Marketing, Selling and Cross Selling
- Knowledge of current business trends and CBN Regulatory laws.
- Banking operations, policies and procedures
- Good knowledge of the Bank’s products and services.
Desired Skills:
- Ability to evaluate needs of customers and determine what products or services would best serve those needs
- Good interpersonal skills
- Leadership and negotiation skills
- Good Relationship management skills
- Confident and must possess excellent networking skills.
- Excellent Communications skills (written and oral)
- Marketing and Selling skills
Behavioral Expectations:
- High degree of professional ethics, integrity and responsibility
- Highly organised, proactive, ability to work independently and take ownership of tasks assigned
- Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship
- High sense of confidentiality and discreteness.
Method of Application
Interested and qualified candidates should send their updated Resumes to: [email protected] with the Role as the subject matter
Application Deadline Friday, 23rd July, 2021.
