Manager, Growth & Sales Analytics at Ecobank Nigeria

Full Time
Lagos
Posted 1 year ago
Applications have closed
Ecobank Nigeria profile

Ecobank Nigeria

Manager, Growth & Sales Analytics at Ecobank Nigeria. Please ensure you read the job requirements before applying for this position.

Ecobank Transnational Incorporated (ETI), a public limited liability company, was established as a bank holding company in 1985 under a private sector initiative spearheaded by the Federation of West African Chambers of Commerce and Industry with the support of the Economic Community of West African States (ECOWAS).

We are recruiting to fill the position below:

Job Title: Manager, Growth & Sales Analytics

Job Identification: 232
Location: Victoria Island – Lagos, Nigeria
Job Schedule: Full time
Reports to: Business Manager, Digital Sales & Acquisition

Job Purpose

The purpose of this role is to exponentially scale up the acquisition of customers via digital channels such as the Xpress Point App, and drive engagement to increase digital sales, product uptake and channel adoption.

Context

The Growth & Sales Analytics Lead is responsible for creating a pipeline of viable prospective customers and converting them into valuable clients.
S/he will design, implement, and analyse campaigns to attract, inform, and convert future customers across all stages of their journey.
The role works to find the right channels for reaching our target customers.
The role is responsible for developing and executing a strategy to increase brand awareness through organic search and content channels, drive customer acquisition, improve conversion rate, and drive product adoption within Consumer Bank.
This position is responsible for implementation and execution of the digital sales strategy, last-mile delivery of our products and services, revenue generation, efficiency improvement and overall digital sales excellence

Key Responsibilities
Strategy Implementation:

Build and own the company’s growth strategy in collaboration with Consumer Bank’s leadership team
Develop a deep understanding of our (prospective) users and their motivations

Business and Financial Performance

Report, maintain and forecast all business metric results including customer growth, retention, recurring revenue, engagement, NPS, and margin
Manage, track and analyse key metrics to monitor customer acquisition, revenue/brand performance/engagement , customer retention and create strategies for improvement
Create new innovative ways of user acquisition and work to scale up each new method
Identify and prioritize growth experiments in pursuit of increased onboards and transactions

Process Control and Operational Performance

Promote high ethical and integrity standards, and establish a culture within the bank that establishes and demonstrates to all personnel the importance of controls
Utilize the internal control system in place to minimise operational losses and monitor its adequacy and effectiveness

Leadership:

Contribute to the growth of Digital Sales and Engagement function at Ecobank
Become an expert on our customer acquisition channels, funnels and marketing stack
Establish a growth habit and culture of experimentation
Lead the charge on building a data-driven culture, including instrumentation and attribution
Work closely with the Product Team to refine user experience, copy, and messaging

Experience & Qualifications

6 years’ experience in B2C Marketing with exposure to both mass affluent and wealthy individuals
A strong understanding of marketing analytics and the ability to apply insights from this to optimize campaigns
Track record of being highly analytical and data driven
Ability to lead and collaborate with cross-functional partners, prioritize high impact activities, and keep complex projects moving forward.
Strong growth track record, with samples and results of past campaigns.
Outstanding written, oral, and organizational ability
Proven experience in managing the end-to-end delivery of data-driven marketing and communications
Knowledge of relevant marketing tools/platforms for campaign activation
Experience in Search Engine Optimization (SEO), growth marketing a plus

Key Performance Indicators: