Kwik Delivery recruits Order Management Officer - NewBalancejobs

Kwik Delivery recruits Order Management Officer

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Kwik Delivery

Kwik Delivery is currently recruiting the below position.

Kwik Delivery – We are a new start-up platform company in the logistics market in Nigeria committed to offering reliable and secure parcel shipping services within large metropolitan areas. Operations started in Lagos in Q2 2019.

Job Title: Order Management Officer

Location: Lagos

What You’ll Do
  • Track and report order statuses while making sure orders ship are without issue.
  • Research and resolve chargebacks from customers to prevent future occurrences.
  • Overall proactive approach to work by taking ownership of tasks, moving forward as appropriate to meet deadlines and objectives.
  • Ensure compliance to all Kwik order fulfilment policies and procedures.
  • Adherence to appropriate order flow and SLAs.
  • Communicate with all interfacing team and customers in a professional and concise manner.
  • Manages customers order from end to end.
Who You Are
  • A good team player with analytical skill
  • You are tech savvy and have feel comfortable using technology on daily basis
  • You will make sure that our amazing services are available and perfectly executed to our customers conveniently and seamlessly.
  • You must be process driven, good in time management, critical thinking, organise and customer centric
  • An excellent communicator and a great work ethics
  • Ability to multi-task and work under pressure, being resolutive and self-motivated
What You’ll Bring
  • Experience in customer service and communication skill
  • Ease of use of Microsoft Office and variety of tech platforms
  • B.A / B.Sc or equivalent practical experience.
  • 2+ years of order management or supply chain operations experience to ensure on-time delivery
Life at ADT
  • Comprehensive health benefits to fit your needs
  • Competitive salary.
  • Join a diverse, passionate & driven team of all backgrounds
  • Casual work environment

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