Field Support Engineer – Inshop Technical Support at Proten International – 4 Openings, Interested and qualified candidates should see the job details and apply.
Proten International
Proten International – Our client in the Telecommunication Industry is recruiting to fill the position below:
Job Title: Engineer – Inshop Technical Support (Field Support Engineer)
Locations: Lagos, Abuja, Ibadan-Oyo and Port Harcourt-Rivers
Employment Type: Full-time
Job Requirements
- First line contact, providing technical assistance to all walk in customer at Shops
- Assist in after sales device setup, installation, and configuration processes for new subscribers
- Create a positive customer experience
- Assist / guide customers to handle different hardware and software application as required
- Perform diagnostics, troubleshooting, repairs and upgrade on all Spectranet access devices
- Liaise with device & terminals unit, for all hardware errors & related replacement cases
- Document help desk tickets/resolutions, and maintain defective device inventory list for shop
- Recognize areas & forward plans for internal improvement to the Territory Sales Manager
Essential Attributes:
- Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting,
- Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player
Desired Attributes:
- Relevant Industry Experience, been on the front end handling customers and team.
Qualifications
- HND / Graduate / Post Graduate in Electrical / Electronics / Computer / Communication/Info Tech
Desired Experience:
- 1 to 3 years in similar profile
Salary
N60,000 Monthly
Application Closing Date
5th October, 2020.
How to Apply
Interested and qualified candidates should:
Click here to apply online
