Customer Service Representatives at SIMS Nigeria Limited

Customer Service Representatives at SIMS Nigeria Limited

SIMS Nigeria Limited

Customer Service Representatives at SIMS Nigeria Limited. Please ensure you read the job requirements before applying for this position.

SIMS Nigeria Limited – We specialize in the assembly, distribution and sales of consumer electronics from major brands such as – Samsung, Panasonic, Royal, Skyworth, Electrolux, Bosch, Philips and Powermatic.

Our business started out in 1987 and since then we have grown to be a market leader in the home appliances & consumer electronics market in Nigeria. We operate a number of branches that cut across most of Nigeria’s geopolitical zones in major cities such as Lagos, Port-Harcourt, Abuja, Onitsha, Enugu, Uyo and Kano.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Locations: Lagos and Oyo
Employment Type: Full-time

Core Responsibilities

  • Receive customers and address all issues concerning their faulty products.
  • Daily follow up on the engineers to confirm status of jobs.
  • Responsible for happy calls to customers and dealers.
  • Responsible for spare part request in line with job card details.
  • Responsible for job completion feedback to the customer.
  • Prepare Job Card for all jobs with proper classification i.e.warranty or non-warranty.
  • Forward all Job Card and faulty products to the service centre supervisor.
  • Preparation of defective parts failure report(Panel, PCB & Compressor )
  • Preparation of daily work report.

Requirements

  • Candidates should possess a Bachelor’s Degree or equivalent.
  • Minimum of 2 years experience in a similar role.
  • Proficiency in the use of Microsoft office applications –MS Excel, Word and Powerpoint

Method of Application

Interested and qualified candidates should:
Click here to apply

Application Deadline  21st April, 2022.