Customer Service Representative Vacancy at PTK Consulting Limited

Customer Service Representative Vacancy at PTK Consulting Limited

PTK Consulting Limited

Customer Service Representative Vacancy at PTK Consulting Limited. See the job requirements before applying for this position.

PTK Consulting Limited – Our client who is an FMCG group of companies is recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ipaja, Lagos Mainland – Lagos
Employment Type: Full-time

Responsibilities

Customer Service Responsibilities list:

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas

SEE ALSO:

Requirements

  • OND, SSCE / GCE / NECO
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • 2-3 years experience
  • The candidate must be a Female and should be living around Ipaja Axis or its environ.
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters

Method of Application

Interested and qualified candidates should send their updated Resume to: [email protected] using “Customer Service Officer- Ipaja” as the subject of email.

Note

  • Please note that interview would be on the 6th of January 2021.
  • Only qualified candidates should apply

Application Deadline  31st December, 2020.

Interview Date 6th January, 2021.

To apply for this job please visit yahoo.com .