Customer Experience Manager at Bitsin Travels and Tours Limited

Customer Experience Manager at Bitsin Travels and Tours Limited. Please ensure you read the job requirements before applying for this position.

Bitsin Travels and Tours Limited started its operations in 2022. We have top-notch advisory services and currently provide visa advisory services for student visas, work visas, tourism, immigration, ticketing, corporate travel, and international excursions.

We are recruiting to fill the position below:

Job Title: Customer Experience Manager

Location: Lagos
Employment Type: Full-time
Reporting To: MD / CEO

Job Purpose

• We seek a skilled Customer Experience manager who will work to deliver seamless customer service.
• S/he will ensure increase of customer’s loyalty to our brand and ensure effective customer’s interaction.
• S/he will ensure to analyze customer evaluation and feedback. Ideal candidate should have a background in customer relations and experience in travel & tourism industry.

Job Description

• Build and maintain relationships with customers.
• Conduct business reviews to ensure customers are satisfied with our products and services.
• Ensure customers know about other services the company offers.
• Monitor company performance against service level agreements and flagging potential issues.
• Lead the development of new solutions to meet customer’s changing expectations.
• Study competition to find new ways to retain customers.
• Keep abreast of market trends.
• Escalate and resolve areas of concern as raised by customers.
• Record details of inquiries, comments, and complaints.
• Conduct and analyze customer satisfaction surveys and reviews.

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Requirements

• Bachelor’s Degree or its equivalent in any relevant field.
• Proven years of experience working as a customer relationship manager or a track record of managing client relationships.
• Good team player.
• Interest in company’s growth and self-development.
• Proficient with Microsoft Office programs.
• Background in customer service; industry knowledge (travel & tourism) is essential.
• Strong interpersonal skills and an ability to build rapport with customers.
• Good managerial and organizational skills which involve multitasking and rapt attention to details.
• Business acumen.
• Great analytical skills for decision-making and problem solving.

Method of Application

Interested and qualified candidates should send their CV to: [email protected] and copy: [email protected] using the Job Title as the subject of the mail

Application Deadline  31st December, 2023.