Customer Center Agent at Strada Media

Strada Media is recruiting to fill the position of a Customer Center Agent at their Lagos office. Please go through the job requirement before applying.

Strada media is an alternative media & OOH advertising agency that connects brands with everyday people, their lifestyle, the environment they engage with, where they commute to and fro, where they shop, and where they spend leisure.

Our goal is to link what matters to your customers with what`s profitable for your business.

Job Title: Customer Center Agent

Location: Lagos
Reports to: Client Service Manager

About the Role

• The candidate will be responsible for inbound and outbound calls, telemarketing, live chats, and general client management for the delivery of business objectives.

Duties and Responsibilities
Essential duties / key job roles and responsibilities include but are not limited to the following:

• Answer courteously inbound calls.
• Respond to customer inquiries.
• Manage and update customer databases with the status of each customer.
• Work with other departments for clients on request from client.
• Provide customers with proposals and information packages on services.
  • Generate customer interest in the services offered by the company.
• Provide personalized customer service by responding to the needs of the customers.
• Ensure feedback from the customer to further improve customer services.
• Any other duty as may be assigned.

Qualifications

• Minimum of OND in a related fields.
• 1-3 years of relevant experience.
• Previous experience in a customer support/call center agent role.

Knowledge:

• Excellent data entry and typing skills
• Knowledge of customer service practices and principles
• Proficiency in relevant computer applications

Skills:

• Superior listening skills
• Time management skills
• Good Interpersonal Relationship
• Verbal and written communication skills
• Creative and Innovative skills
• A good team player

You may also like this; Nigerian Air Force Recruitment begins 2020 Intake | See full Guideline

Attitude:

• Attention to detail
• Ability to be flexible and adaptable
• Ability to work under pressure and minimal supervision.
• Results orientation
• Sound ethics and integrity

Salary
N50,000 / month with call allowance.

Method of Application

Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail