Customer Care Representative Job at Noratu Consulting

Customer Care Representative Job at Noratu Consulting

Noratu Consulting

Noratu Consulting is currently hiring for one of its clients in the Logistics industry to fill the position below:

Job Title: Customer Care Representative

Location: Benin City, Edo
Employment Type: Full-time

Responsibilities

  • Provide an exceptional level of support to our social media communities across Facebook, Twitter, Instagram and YouTube by moderating, responding to and escalating messages and feedback in a timely and supportive manner
  • Document all call information according to standard operating procedures.
  • Responding promptly to customer inquiries.
  • Maintaining a positive, empathetic and professional attitude toward customers at all time.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Research, identify, and resolve customer complaints using applicable tools and software.

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Requirements

  • Minimum Educational Qualification; OND
  • 23- 28 years.
  • Must be based in Benin City, Edo State
  • Proficient in English (oral and written)
  • 1-2 minimum experience.
  • Ability to be polite and compassionate without lacking confidence.
  • Apt. in negotiating and persuading.
  • Excellent knowledge of Twitter, Facebook, Instagram + and other social media best practices.

Salary

N25,000 – N30,000 Monthly.

Method of Application

Interested and qualified candidates should send their Applications to: [email protected] using the “Job Title” as the subject of the email.

Application Deadline 

15th November, 2020.