Customer Care Support Engineer job – Ascentech Services Limited

  • Full Time
  • Lagos

Website Ascentech Services Limited

Job Title: Customer Care Support Engineer

Company: Ascentech Services Limited

Location: Lagos

Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.

Responsibilities/Duties

QUOTATION PREPARATION 

  • Receive quotation request from Service Support / Sales Team / Service team
  • Get Machine serial number details
  • Download part list book, identify / pick correct part numbers from Part-list book and confirm from Service Team
  • Send proposals (Techno-commercial quotations) to customers by email.
  • Print quotations and handover to Sales Support to file in respective sales engineer file
  • Keep all quotations in respective customer folder (soft copy)
  • Prepare AMC quotations
  • Maintain Quotation Register and circulate regularly

ORDER RECEIVING PROCESS 

SALES COMMUNICATION 

  1. Forward all customer mails related to sales communication to Sales Support
  2. Forward all service related mails to Service Support

Required Skills

  • Must be self-driven and have excellent organizational, interpersonal, verbal and written communication, and problem-solving skills.
  • Must be multitasking.
  • Smart and must be team player.
  • Must be proficient in Microsoft Office, including Word and Excel.
  • Knowledge of email platform is must.
  • Available for 24-hours for any emergency calls from customers or office.

Experience & Essential Requirements

  • Minimum of 2 years experience in customer support.
  • Back office coordination.
  • Strong mechanical and electrical skills in understanding part numbers, electrical drawing, mechanical drawings etc.

Required Education

HND/BSc in Electrical / Mechanical Engineering, or a related Engineering discipline

METHOD OF APPLICATION 

ALL Interested and qualified candidates should send CVs to cv@ascentech.com.ng stating the position in the mail subject line.

NB: Only shortlisted candidates will be contacted.

To apply for this job email your details to cv@ascentech.com.ng