Customer Care Support Engineer job - Ascentech Services Limited - NewBalancejobs

Customer Care Support Engineer job – Ascentech Services Limited

Website Ascentech Services Limited

Job Title: Customer Care Support Engineer

Company: Ascentech Services Limited

Location: Lagos

Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.



  • Receive quotation request from Service Support / Sales Team / Service team
  • Get Machine serial number details
  • Download part list book, identify / pick correct part numbers from Part-list book and confirm from Service Team
  • Send proposals (Techno-commercial quotations) to customers by email.
  • Print quotations and handover to Sales Support to file in respective sales engineer file
  • Keep all quotations in respective customer folder (soft copy)
  • Prepare AMC quotations
  • Maintain Quotation Register and circulate regularly



  1. Forward all customer mails related to sales communication to Sales Support
  2. Forward all service related mails to Service Support

Required Skills

  • Must be self-driven and have excellent organizational, interpersonal, verbal and written communication, and problem-solving skills.
  • Must be multitasking.
  • Smart and must be team player.
  • Must be proficient in Microsoft Office, including Word and Excel.
  • Knowledge of email platform is must.
  • Available for 24-hours for any emergency calls from customers or office.

Experience & Essential Requirements

  • Minimum of 2 years experience in customer support.
  • Back office coordination.
  • Strong mechanical and electrical skills in understanding part numbers, electrical drawing, mechanical drawings etc.

Required Education

HND/BSc in Electrical / Mechanical Engineering, or a related Engineering discipline


ALL Interested and qualified candidates should send CVs to [email protected] stating the position in the mail subject line.

NB: Only shortlisted candidates will be contacted.

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