MTN Nigeria
MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognizable. It is through the compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
We are recruiting to fill the position below:
Job Title: Analyst, Technical SLA – Enterprise Business NG
Job Identification: 1996
Locations: Victorial Island and Ikoyi – Lagos
Job Schedule: Full time
Division: Enterprise Business
Job Category: MTN Level 2
Reports To: Manager – EBU Customer Service QA and Service Management
Mission
- To assist in the maintenance of established quality standards through first line evaluation and reporting of process flows with the aim of identifying areas for process improvement.
Description
- Ensure value creation by optimizing business processes and continuous improvement
- Ensure process re-engineering, identify and implement process improvement.
- Effectively execute stated policies and procedures in respect of quality and performance management.
- Routinely monitor transactions performed by process owners to identify non-compliance.
- Assist in the application of practical performance boosters.
- Participate in day-to-day performance and quality monitoring exercise.
- Proactively assist in identifying environmental constraints to quality delivery.
- Assist in preparing quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations.
Educational Qualifications
- First Degree in any discipline preferably Computer Science, Engineering or equivalent
- ISO 9001/2015 Lead Implementer and Lead Auditor certifications, ITIL v4, PMP or PRINCE2
- Masters Degree in a relevant discipline will be an added advantage
- Fluent in English
Experience:
- 3 – 7 years’ experience including:
- Experience working in a medium or large organization
Application Closing Date
13th February, 2023 at 23:59
