Account Management Officer at Willers Solutions Limited

Account Management Officer at Willers Solutions Limited

Human Capital and Administration at Willers Solutions Limited
Written by admin
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Willers Solutions Limited

Willers Solutions Limited is currently hiring for an ISP firm located in Lagos.

Job Title: Account Management Officer

Location: Lagos
Specialization: Client Relationship Management, Retention, Revenue Collection, and Account Reconciliation.

Job Responsibilities

  • Provide optimum customer relationships as required to maintain and enhance an existing business, resulting in repeat business, and preventing customer churn.
  • Escalation of all clients payment issues to assigned Sales Representatives to follow up in a timely manner
  • Schedule and conclude status meetings with appropriate development resources and customers.
  • Provide proper account reconciliation and credit notes to customers for the downtime experienced.
  • Maintain complete and accurate customer correspondence data.
  • Assist sales team in business acquisitions, planning, retention, and management.
  • Develop and update client-related reports.
  • Identify and report on continuing problems in an effort to minimize future negative customer impact.
  • Proactively follow up with disconnected clients to get their links reconnected and resolve issues.
  • Manage customer portfolio to maximize relationship-building opportunities.
  • Run periodic customer satisfaction survey.
  • Follow up on all clients WHT remittance, collection of Credit Notes for remitted WHT from clients and internet subscription on a monthly basis.
  • Improve the overall customer relationship, delivering reliable administrative support and customer service.

Job Requirements

  • BSc / HND in any related field or equivalent.
  • 3+ years’ Client Relationship experience. Preferably in an Internet Solution Provider client-facing environment while being professional and Customer focused.
  • Great telephone etiquette; ability to hold a decent conversation over the phone, processing information received from clients, and giving accurate responses to clients.
  • Ability to function in a multi-tasking environment.
  • 3+ years PC experience using electronic messaging systems (emailing, texting, and chatting), office productivity software (such as Excel, Word processing, Microsoft Outlook and internet surfing).
  • Stays calm under stress and proactive in problem-solving.
  • Tactful, courteous, and possess the ability to build a profitable relationship with Clients.
  • Active listener, articulate speaker, and adaptable to client peculiarity.

SEE ALSO: Why do you want to work in sales? Best Answers

Method of Application

Interested and qualified candidates should send their CV to [email protected] using the “Job Title” as the subject of the mail

Application Deadline  

19th November 2020.

To apply for this job email your details to peace.nwachukwu@willerssolutions.com

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