Account Management Officer at Willers Solutions Limited

Account Management Officer at Willers Solutions Limited

Human Capital and Administration at Willers Solutions Limited
Written by admin
ATTENTION!!! Subscribe to our FREE EVERYDAY JOB ALERTS and be the first to know about high paying job vacancies so you can apply IMMEDIATELY. Click here to subscribe right now.

Willers Solutions Limited

Willers Solutions Limited is currently hiring for an ISP firm located in Lagos.

Job Title: Account Management Officer

Location: Lagos
Specialization: Client Relationship Management, Retention, Revenue Collection, and Account Reconciliation.

Job Responsibilities

  • Provide optimum customer relationships as required to maintain and enhance an existing business, resulting in repeat business, and preventing customer churn.
  • Escalation of all clients payment issues to assigned Sales Representatives to follow up in a timely manner
  • Schedule and conclude status meetings with appropriate development resources and customers.
  • Provide proper account reconciliation and credit notes to customers for the downtime experienced.
  • Maintain complete and accurate customer correspondence data.
  • Assist sales team in business acquisitions, planning, retention, and management.
  • Develop and update client-related reports.
  • Identify and report on continuing problems in an effort to minimize future negative customer impact.
  • Proactively follow up with disconnected clients to get their links reconnected and resolve issues.
  • Manage customer portfolio to maximize relationship-building opportunities.
  • Run periodic customer satisfaction survey.
  • Follow up on all clients WHT remittance, collection of Credit Notes for remitted WHT from clients and internet subscription on a monthly basis.
  • Improve the overall customer relationship, delivering reliable administrative support and customer service.

Job Requirements

  • BSc / HND in any related field or equivalent.
  • 3+ years’ Client Relationship experience. Preferably in an Internet Solution Provider client-facing environment while being professional and Customer focused.
  • Great telephone etiquette; ability to hold a decent conversation over the phone, processing information received from clients, and giving accurate responses to clients.
  • Ability to function in a multi-tasking environment.
  • 3+ years PC experience using electronic messaging systems (emailing, texting, and chatting), office productivity software (such as Excel, Word processing, Microsoft Outlook and internet surfing).
  • Stays calm under stress and proactive in problem-solving.
  • Tactful, courteous, and possess the ability to build a profitable relationship with Clients.
  • Active listener, articulate speaker, and adaptable to client peculiarity.

SEE ALSO: Why do you want to work in sales? Best Answers

Method of Application

Interested and qualified candidates should send their CV to [email protected] using the “Job Title” as the subject of the mail

Application Deadline  

19th November 2020.

To apply for this job email your details to

Enter your email To get latest update on this job:

Delivered by FeedBurner

About the author


%d bloggers like this: