Account Delivery Executive job at Microsoft - NewBalancejobs

Account Delivery Executive job at Microsoft

Microsoft Nigeria

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Microsoft Corporation

Job Title: Account Delivery Executive

Job number: 811651
Travel: 0-25 %
Profession: Services
Role type: Individual Contributor
Employment type: Full-Time

Detailed Description

  • Would you like to bring your successful Account Delivery Excellence experience to empower our largest enterprise customers and drive exceptional results?
  • Microsoft Enterprise Services helps customers realize their full potential through accelerated adoption and productive use of Microsoft technologies and solutions to meet their individual and unique business needs. We are a team of exceptional people who deliver world-class Services, earning customer confidence, trust, and loyalty by serving as the customer advocate within Microsoft and driving memorable Customer experiences.
  • The Account Delivery Executive (ADE) is responsible for the overall customer experience of Services by identifying customer needs and managing delivery to exceed their expectations. The ADE manages a virtual team of delivery resources and oversees monitoring of key performance indicators to ensure a healthy and growing business within assigned accounts. Embodying the One Microsoft spirit, the ADE teams with Sales, Enterprise Operations, Global Delivery, Solution Domains and Product Groups to execute a winning strategy with positive outcomes for our customers, partners, team members and our business.

Responsibilities

Delivery Excellence:

  • Lead and enable team behaviors that drive customer satisfaction, improve performance and drive innovation.
  • Create a team environment where individuals feel valued, challenged and supported.
  • Ensure healthy engagements and account financials, such as predictable revenues, forecasting, and delivery margin.
  • Manage changes and take corrective actions to achieve engagement quality and success.

Accelerate Transformation:

  • Envision and evangelize the future state of transformation programs in line with the customer strategy.
  • Develop and sustain cross-team relationships between Delivery and Support.
  • Lead by example the cultural shift to customer obsession while maintaining financials.

Relationship Management:

  • Partner with Enterprise & Services sellers to develop and maintain a stakeholder map and plan.
  • Take actions to achieve customer Conditions of Satisfaction (CoS) and quality Customer and Partner Experience (CPE).
  • Present to executives with impact, influence and accountability.
  • Demonstrate leadership in escalations and turnaround situations.
  • Accept differences in culture and aware of communication styles and interaction patterns across cultures.

Sales and Business Development:

  • Understand industry trends and identify opportunities in your account.
  • Leverage account’s existing relationships to identify Services opportunities.
  • Develop and align the business development strategy with the accounts Commercial Enterprise and Services Sellers.
  • Partner with sellers to ensure investments in qualified leads and strategic opportunities.

Leadership:

  • Communicate Microsoft vision, drive account strategy and commitments.  Act as a role model and encourage continuous personnel and organizational improvement. Mentor other roles.

Qualifications

  • 8 – 10 years of customer facing consulting / account management experience leading large, complex programs of technology solutions and/or support services for enterprise organizations.
  • Bachelor’s Degree (B.S / B.A) in Computer Science, Business Management, or equivalent
  • Executive/Business engagement skills
  • Account Portfolio Management
  • Project /Program Management Experience ( Complex Project a bonus)
  • Consulting Presales /Sales Support Experience
  • Building Customer/Partner Relationships.

Benefits and Perks

Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work:

  • Industry leading healthcare
  • Savings and investments
  • Giving programs
  • Educational resources
  • Maternity and paternity leave
  • Opportunities to network and connect
  • Discounts on products and services
  • Generous time away.

Method of Application

Interested and qualified? Go to Microsoft careers.microsoft.com to apply

To apply for this job please visit careers.microsoft.com.