Air Peace Recruitment and job vacancies | 2021 Update
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Air Peace Recruitment and job vacancies | 2021 Update

air peace Recruitment
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Air Peace Recruitment – The management of Air Peace Limited has annouce that they are currently hring to fill the positions listed below;

Before we go more further please note that Air Peace Recruitment is free for all applicants. You not expected to pay any cash to the organization or its personnel.

About Air Peace

At Air Peace Limited, we continuously strive for excellence in all we do. Through our people, we are able to attain higher heights because of their unique strengths and experiences help us turn challenges into opportunities. We employ the best talent and provide a great opportunity and environment for them to display their best skills in a service driven environment.

We are recruiting to fill the positions below:

Job Title: Passenger Service Executive

Location: Nigeria

Job Summary

  • Coordinates the delivery of excellent customer Service while handling passenger reservations, check-in, boarding, reconciliation, etc.

Key Accountabilities and Responsibilities

  • Providing a frontline point of presence for passenger enquiries in a friendly manner.
  • Assist passengers with fare quotes, reservations, revalidations, rebooking and upgrades.
  • Ensuring all tickets are issued correctly and according to IATA regulations.
  • Reconciling cash uplift with ticket sales.Blockgroup seats for series and ad hoc group as at when required.
  • Issuing excess baggage receipts for excess luggage payments and receipts for no shows, date change.
  • Perform random control of passenger’s tickets.
  • Ensuringspecial passengers:Passengers with  reduced  mobility, unaccompanied  minorsand group passengers areproperlydocumentedinthePNR. Assist with transit / transfer passengers
  • Process baggage and passengers in line with APL’s standards with enthusiasm
  • Ensuring that baggage irregularities are followed through to resolution.
  • Ensuring that revenue is maximized fromexcess baggage
  • Ensuringspecial passengers:Passengers with  reduced  mobility, unaccompanied  minorsand group passengers areproperlydocumentedinthePNR. Assist with transit/transfer passengers

Relationship:

  • Develop excellent working relationships with all stakeholders
  • Internal: Call Centre, Station Manager, Sales support, IT Support, Revenue Accounting / Management
  • External: Travel agents, Other Airlines, IT technicians, Company’s bank staff

Key Performance Indicators:

  • Highest level of Customer satisfaction at all times in line with company’s set standard
  • Execution of all APL ticketing standards and policies
  • Meet all ticketing targets given quarterly

Competencies and Requirements

  • High level of personal credibility
  • Good customer relation skill
  • Good understanding of Airline products and services
  • Teamwork
  • Compliance with company procedures
  • Coping under pressure
  • University Degree in social science or similar field. Ability to speak French is a must.
  • 3 years’ experience

Additional Functions:

  • Determines eligibility by comparing client information to requirements.
  • Informs clients by explaining procedures; answering questions; providing information,
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality of results by adhering to standards and guidelines;  recommending improved procedures.
  • Accomplishes sales and organization mission by completing assigned call centre tasks
  • Respond to enquiries from passengers regarding reservation on the phone.
  • Resolve all queries arising from reservation issues.

Application Closing Date
23rd April, 2021.

How to Apply

Interested and qualified candidates should:
Click here to apply online

Click here for more information (PDF)

Aside Air peace recruitment you can also apply for the vacancies we listed be;

PLEASE NOTE:
  • The job might not be available anymore when you visit the APPLY NOW page but we promise to always give you latest update on this offer.
  • The jobs above are subject to change.
  • You have to visit regularly for the latest update.

Disclaimer: NewBalancejobs.com Do not have any influence on the recruitment process. We assist you with every information you need in regards to the application process.

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1 Comment

  • How long does it take for airpiece to get back after having an interview with them ( the post of a contact center agent)

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