Customer Service Officer Job at Olaniwun Ajayi Legal Practitioners

Customer Service Officer Job at Olaniwun Ajayi Legal Practitioners. Please ensure you read the job requirements before applying for this position.

Olaniwun Ajayi Legal Practitioners is a leading law firm with a broad financial, corporate, energy and natural resources, and regulatory advisory practice areas. With over fifty years’ experience in helping organisations, governments and individuals achieve their goals; the firm has developed expertise in sophisticated commercial transactions, a fact illustrated by a track record of involvement in some of the largest and most complex transactions across many sectors of the Nigerian economy.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos
Employment Type: Full-time

Job Description
Typical customer service officer duties and responsibilities include and are not limited to:

• Manage large amounts of incoming phone calls
• Generate sales leads
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas

Method of Application

Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail