Client Service Officer Job at Norrenberger

Client Service Officer Job at Norrenberger. Please ensure you read the job requirements before applying for this position.

Norrenberger is an integrated Financial Services Group offering Asset Management, Investment Banking, Securities Trading, Structured & Alternative Finance and Business Advisory Services.

We are recruiting to fill the position below:

Job Title: Client Service Officer

Location: Lagos

Responsibilities

• Set up accounts for new clients and intermediaries (KYC checks)
• Ensure that client accounts and portfolios are kept compliant with regulations and the company’s internal procedures
• Verify account holder information and balance for transactions such as withdrawals, maintenance requests, etc.
• Provide transaction statements and other relevant documentation to account holders
• Focus on ensuring client intent and needs are fully understood across stakeholders, while liaising with the client throughout lifecycle to ensure client remains fully appraised
• Develop consistent service standards, ensuring that clients have confidence in the company’s understanding of their individual requirements and accounts
• Provide operational support to the sales process where appropriate
• Deliver front-line service to clients and related third parties, including fielding and responding to client queries and ensuring agreed periodic service deliverables remain on track throughout the client lifecycle
• Develop proactive operational service plan for clients, aligned to the company’s strategy and client needs while monitoring and managing the health of the client service experience
• Assist in Ad hoc business development activities by acting as a subject matter authority and providing insight into the company’s products and service offerings
• Post-sales client relationship management, supporting Business Development Officers in maintaining relationships with existing clients through high quality client service
• Coordinate all front desk activities including answering all incoming calls and redirecting them when needed, welcoming guests, etc.
• Receive letters, packages and send them to appropriate staff
• Prepare and manage outgoing mails
• Effectively answer and manage clients’ enquiries and/or complaints.

Requirements

• Candidates should possess a Bachelor’s Degree with 2 – 3 years work experience.
• Applicants must currently be Client Service Officers, preferably in a financial institution.

Application Closing Date

24th August, 2021.

Method of Application
Interested and qualified candidates should send their updated CV to: [email protected] using “Client Service Officer” as the subject of the email.