Parcel Exchange
Parcel Exchange is a real-time online trading platform and access to a large community of members where independent owner drivers, courier companies, forwarders, transport companies, retailers and online shops post their availability status on a minute-by-minute basis. The platform allows members to post available loads, journey information and real time vehicle availability status, the system then matches available vehicles (using location/size/availability) with the load requirement and instantly sends a notification via email or SMS to members.
We are recruiting to fill the position below:
Job Title: Customer Support Officer
Location: Lagos
Job Type: Full time
Job Description
- Ensure prompt response to customers’ requests and enquiries at all times and across all channels
- Monitor and maintain customer database.
- Train Carriers and Sales Representative on parcel Exchange Applications and Assist clients to Upload Product seamslessly
- Make Outbounds Calls to our clients.
- Acknowledge and provide relevant assistance needed to resolve customer complaints promptly.
- Ensure customer satisfaction and provide professional customer support.
- Escalate customer complaints/enquiries and other observations to relevant personnel as appropriate
- Enlighten customers about the company’s products and services aimed at promoting customer satisfaction and continuous patronage
- Provide first-level technical support services.
Qualifications
- Candidates should possess minimum of an OND qualification with 0 – 2 years relevant work experience.
- She must Reside Around isolo,oshodi and mushin Lagos
- She must be good with micrsoft Excel,word and others.
Method of Application
Interested and qualified candidates should send their CVs to: [email protected] using the Job Title as the subject of the email.
Application Deadline 14th August, 2023.