Amqey Nigeria Limited
Amqey Limited is an online and real-time marketplace for productions, retailing, sales and distribution of groceries food items and general goods and service, also third party contractor, management, sale & distribution of general goods and service.
We are recruiting to fill the position below:
Job Title: Call Center Representative
Location: Maiduguri, Borno
Employment Type: Full-time
Job Description
- Take customer calls and collect their request correctly and provide accurate, satisfactory answers to their queries and concerns
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the company’s customer management policies.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company’s new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Meet personal/team qualitative and quantitative targets
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company’s new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Follow communication “scripts” when handling different topics
- Seize opportunities to upsell products when they arise
Educational Qualification
- Candidates should possess a ND, HND or Bachelor’s Degree in Commerce or related fields is preferred.
Experience:
- 1 – 2 years of work experience.
- Prior experience with customer service and call centers in relevant job roles.
Key Skills and Competencies:
- Strong communication, both written and verbal
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- A patient and empathetic attitude
- Troubleshooting skills, either basic or advanced, depending on the role and industry
- Computer literacy
- Phone skills, including familiarity with complex or multi-line phone systems
- Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
- Ability to speak multiple languages, especially those common among callers.
- Ability to stay compose under pressure.
- Strong time management and organizational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
Salary
N40,000 / Month.
Method of Application
Interested and qualified candidates should send their tailored CV to: [email protected] using the Job Title as the subject of the email.
Application Deadline 1st December, 2022.
Note: Any application received after the Application closing date and time will be automatically rejected