Retail TAC Engineer at ipNX Nigeria Limited

ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything – people, information, and services. We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.

We are recruiting to fill the position below:

Job Title: Retail TAC Engineer

Location: Lagos

Purpose of the Job

• The Retail Tac Engineer is responsible for ensuring efficient service delivery to the customers andensure customer satisfaction for all new services and support related service.
• He will have the responsibility of contributing towards the research, design and implementation of functionality that will propel ipNX products and market-leading solution to the next level.
• Also, he is to Provide technical support through collaborative partnership to deliver high quality and reliable network performance.

Key Responsibilities

• Restore service failures for Corporate Customers within 4 hours of its occurrence. Understand implementation and integration of technical hardware and software solutions.
• Restore service failures for Retail Customers within 24 hours of its occurrence.
• Ensure Research & Solutions management,system requirement analysis, option and scenario evaluation are carried out.
• Incident Management Communication: Provide prompt feedback for input into the OTRS Application with information relating to activities being carried out to resolve customer service incidents.
• Plan and execute nodes/segment that require preventive maintenance on the network. Conduct collaborative system specifications, system integration, and evaluation ofsystem functions.
• Provide technical support for the network surveillance, provisioning, installation and repair of infrastructures, sales, sales engineering, and marketing departments.
• Audit and collate information for the fiber outside plant network.
• Prepare the as-maintained documentation within region/subregion managed for the O&M Unit.
• Audit and collate information for the fiber outside plant network.
• Prepare and implement Method of Procedures (MOPs) and update network documentation based on changes in network topology.
• Investigate, design, plan, and coordinate implementing infrastructure technology for IT networks.
• Document and communicate/escalate critical issues and recommending quick solutions to minimize business disruption due to infrastructure support issues.
• Adhere to controls to provide security for operating systems,software, and data.
• Maintain technical documentation and database information for the all networks and circuits.
• Manage maintenance and repair programs, making sure systems don’t break down.
• Ensure new equipment meets regulatory and client’s requirements.
• Participate in relevant training webinars to understand recent release functionality, demonstration environment configuration and behavior.
• Monitor and analyze system performance, such as network traffic, security, and capacity.
• Interface effectively with customers, other departments and managers to resolve customer problems.
• Conduct and support training sessions with members inside and outside of the organization. Track contractor performance, including billing against budget and contract.

Educational Qualifications & Functional Skills

• B.Eng in Computer Engineering, Electrical Electronics or any IT related degree. (2.2/ Upper Credit Minimum).
• CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional).
• MSc involving Engineering, Sciences, Mathematics or similar fields.
• Industry Certifications in AWS, CISSP, CCDP, CCNP, and CCIE.
• Customer centric and stakeholders management.
• Good LAN/WAN network design and implementation skills.
• Ability to solve complex problems in the shortest available time using honed analytical skills.
• Good interpersonal skills with customers, vendors and members of team.
• Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, OSPF, RIP etc) .
• Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN).

Work Experience:

• 3 years of experience with Fiber to the Home (FTTH) infrastructure, and experience in construction on new outside and inside plant (OSP/ISP) fiber infrastructure.
• Experience presenting technical concepts to a general audience.
• Basic experience with basic configurations of enterprise or carrier grade networking equipment such as routers, switches, firewalls, encoders, optics, and Dense Wavelength Division Multiplexing(DWDM).
• Previous commercial engineering experience.
• Experience in technical consulting and customer handling.
• Proven experience in data analytics, statistical methods and models.
• Experience and knowledge related to different research methodologies and comfort in how these approaches would work.
• Experience working in a Service Provider environment and providing technical support to end customer solutions.

Application Closing Date

30th June, 2022.

Method of Application

Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.