9mobile
9mobile is currently hiring Senior Engineer, NOC Management in Abuja, Nigeria. Please ensure you read the job requirements before applying for this position.
9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.
We are recruiting to fill the position below:
Job Title: Senior Engineer, NOC Management
Job: IRC4467
Location: Abuja, NG
Job Summary
- Coordinate NOC FO teams in the day-to-day activities in the NOC Front office.
Principal Functions
- Support the NOC manager by leading NOCFO shift team
- Ensuring proper management of alarms from monitoring systems within SLA
- Ownership of the shift workload through effective queue management; ensuring adherence to NOC processes
- Be the primary focal point for escalated incidents and problems during shifts
- Ensure effective NOC communication with internal and external stakeholders and customers
- Proactively work with other stakeholders on network incidents requiring cross-departmental collaboration
- Ensure availability of all network monitoring systems and visibility of all network nodes
- Support reconciliation of outages and availability figures with other service providers (Colocation service providers, lease lines and interconnect service providers, etc.) and enterprise customers
- Generate reports on NOC fault management on the network as required.
- Ensure proper ticketing, documentation, and follow-up on network incidents
- Coordinate incident correlation and escalation across different units
- Participate in performance management reviews of the shift team
- Perform other duties assigned by the Incident and Surveillance Manager
Educational Requirements
- First Degree or equivalent in Electrical or Computer Engineering or relevant discipline
- Minimum of Four (4) years post NYSC work experience in NOC operations
- Multi-vendor solution experience
Knowledge:
- Network availability and capacity management
- Microsoft Office suite
- Network Surveillance/monitoring tools (advantage)
- Network administration
- Network operations and maintenance
Skills:
- Communication
- Analytical Skill
- Delegation/ Supervisory
- Problem Solving
Behavior:
- Passion for Excellence
- Integrity
- Empowering people
- Growing people
- Teamwork
- Customer Focus.
Method of Application
Interested and qualified candidates should:
Click here to apply