Commercial Operations Manager at Lumos Nigeria

Lumos offers clean and affordable solar power to a market of 1.3 billion potential customers who live off the electricity grid. Lumos enables people to replace hazardous and expensive kerosene generators and lanterns with modern solar electricity that can power lights, cellphones, fans, computers, TVs and other small electronic devices (all at once, every day). By offering Solar Power as a Service, Lumos offers homes and small businesses a simple and affordable way to pay for electricity in small instalments using their mobile phones.

We are recruiting to fill the position below:

Job Title: Commercial Operations Manager

Location: Victoria Island, Lagos
Employment Type: Full-time

Overall Job Purpose

• In this role you are expected to work closely with the CCO and other functional heads to develop plans that match with business targets.
• Develop work plans, processes, procedures and management of in-country administrative initiatives with the main aim of supporting achievement of set business expectations.
• A strategic thinker and self-starter are must capabilities to succeed in this role.

Strategic Support:

• Coordinate and support the development and execution of commercial plans.

Commercial Operations:

• Analysis, initiatives, tracking business results, performing cost-benefit analyses and monitoring commercial KPIs
• Act as a link between the commercial division and other divisions of the organization.

Promote Company core values:

• Keep an eye on regional trends to offer expertise to your team whenever necessary, you will champion company key values.

Quality Assurance:

• Assist in control of processes for field evaluations, audits, and trainings of officers.

Key Responsibilities
Processes:

• Ensure all systems operate smoothly and align with our quality standards
• Build processes that meet our business objectives and ensure compliance
• Maximize the efficiency of all commercial procedures and align with overall business procedures
• Establish commercial KPIs and conduct reviews
• Monitor daily operations and address potential issues when they arise.

Sales Commissions:

• Coordinate sales commissions review across channels (interdependent and complementary commission areas)
• Weekly calculation, validation and administration of sales commissions across channels.

Planning:

• Coordinate centralized national territory planning, business review and recruitment plans
• Coordinate with the HR department to ensure our hiring plans meet our business needs
• Budgeting, Budget Management and Sales forecasting.

Business Intelligence:

• Manage In-country data dashboards (suggest improvements and linkages on channel consolidation)
• Coordinate and support data analytics on overall sales activities and processes (inter- face and linkages across channels)
• Monitor financial data and recommend solutions that will improve profitability
• Provide insights on company and competition trend analysis.

Inventory Management:

• Stock monitoring to determine minimum reorder level
• Stock movement and Stock depletion management.

Administration:

• Coordinate multi-channel administrative support across zones, including supervising zonal administrators and ensure they are connected to the commercial analyst
• Take into account the needs of external and internal stakeholders and incorporate them into new strategic plans
• Conduct regular stakeholder meeting and manage commercial projects.

Leadership:

• Organize training sessions for the commercial division
• Coaching and supervision of Commercial Analysts.

Educational Qualifications

• Graduate Degree in relevant field
• Minimum of 10 years work experience
• Process development experience/capabilities
• Willingness to travel up to 50% of your time
• Use of microsoft office
• Analytical and proactive behaviour.

Desired Experience:

• Previous experience as a Business Operations Manager or in a similar role
• Experience in data analytics
• Sales and Marketing experience.

Compensation & Benefits
The compensation package for this position is very attractive.

Application Closing Date

20th February, 2025.

Method of Application

Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

Note: Only shortlisted candidates will be contacted.