Head of Processing at United Bank for Africa Plc (UBA)

Head of Processing at United Bank for Africa Plc (UBA). Please make suer you read the job requirements before applying for this position.

United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:

Job Title: Head of Processing

Location:  Lagos

Job Objective

• Act as a leader to enhance team performance to the delight of customers through efficient transaction processing.

Roles & Responsibilities

• Responsible for all customer service (non-cash related) processing activities in the branch. These include Funds transfer, Clearing, Trops, LDU, etc.
• Ensure effective and timely service delivery to customers at all customer service unit.
• Ensure efficient TAT in line with service level agreements.
• Drive timely and error-free processing culture among team members.
• Ensure timely balancing and execution of end-of-day procedures.
• Ensure timely and accurate collation of clearing cheques for presentation to ZPC.
• Ensure effective utilization of physical assets at the Customer Service Support Unit.
• Recommend Process Improvements as it relates to Customer Service Support in a bid to ensue service efficiency and cost minimization.
• Ensure timely reconciliation and proof of accounts
• Ensure no Incidence of losses due to Fraud, Regulatory infractions, and Processing errors occur.
• Serve as an effective backup for the BOM.
• Perform other related duties as assigned by the BOM.

Candidate’s Profile

• We are looking to hire talented and experienced individuals with 3 years banking operations experience in a commercial bank for our branch in Lagos state.
• The ideal candidates must currently work in a commercial bank with minimum of 3 years in banking operation.

Knowledge Required:

• Good knowledge and understanding of banking operations.
• Good understanding of basic accounting.
• Conflict management.

Skills Required:

• Good knowledge and understanding of Banking operations.
• Excellent customer service capabilities.
• High level of integrity /Sense of Responsibility.
• Basic Accounting knowledge.
• Analytical skills/Problem-solving.
• Attention to details.
• Good Interpersonal skills.
• Fast and error free processing.
• Supervisory skills.

Application Closing Date
11th November, 2021.

Method of Application
Interested and qualified candidates should:
Click here to apply online