Customer Service Officer Job at OTP Internet Technology

Customer Service Officer Job at OTP Internet Technology. Please ensure you read the job requirements before applying for this position.

OTP Internet Technology is a Fintech company that provides quick loans to customers vis an online process. The company’s major product is 9credit. 9credit is a quick loan app that is available on google play store for use by customers.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• We are recruiting for a Customer Service Officer who can help us achieve our company’s financial goals. The ideal candidate for this position must be willing to work as part of a dynamic team.

Responsibilities

• Ensure customer satisfaction and provide professional customer service
• Resolving service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Resolve customer complaints via phone, email, or social media
• Use telephones to reach out to customers and verify account information.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Providing feedback on the efficiency of customer service process.
• Take the extra mile to engage customers.
• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Using computerized systems to access the details of customers.
• Handling customer complaints, escalating to a supervisor when needed.
• Manage large amounts of incoming calls and live chats.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods / tools.
• Meet personal / customer service team targets and call handling quotas.

Job Specifications

• Minimum of B.Sc / HND in related field
• Minimum of 1 year of experience in similar role(NYSC experience acceptable).
• Experience with a CRM tool.
• Excellent communication skill (written and oral)
• Patience, ability to manage stress and negotiation skill.
• Open to working on Saturdays when required.
• Candidates around Ikeja, Ogba and Ojota axis will be preferred.
• Tech-savvy with working knowledge of Microsoft packages
• Goal oriented so as to meet daily targets

Salary

N50,000 – N60,000 / Month

Method of Application

Interested and qualified candidates should send their CV to: [email protected] clearly indicating the Job Title as the subject of the e-mail

Application Deadline   

24th May, 2021.