Customer Support Staff at the Workplace Centre Limited

The Workplace Centre Limited: We are a World Class Skills Development and HR / ICT Consulting Services organisation that adds significant value to our clients and society.

We are recruiting to fill the position below:

Job Title: Customer Support Staff

Location: Lekki,  Lagos

Key Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Requirements

• HND / B.Sc or any other related degree
• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

Application Closing Date
30th April, 2021.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Note: Candidates must reside within Lekki and Its environ.