Customer Support Officer – NYSC at Eazybiz Payment Solutions

Customer Support Officer – NYSC at Eazybiz Payment Solutions. Please make sure you read through the job requirements before applying for this position.

Eazybiz Payment Solutions – Our institution provides solutions that enable Small and Medium scale enterprises to increase profits by accepting electronic payments and automating their business.

We are recruiting to fill the position below:

Job Title: Customer Support Officer – NYSC

Location: Ajah, Lagos
Employment Type: Full-time

Job Responsibilities

• Receive incoming calls/emails and provide information/solutions for customers
• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools

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Job Requirements

• HND or B.Sc qualification. (Must be a Yourth CoRper )
• Must live around the Ajah / Lekki Axis
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Good comprehension / Analytical skills.
• Must be articulate able to respond to emails fluently
• Computer Literate must have knowledge of using the web browser, Microsoft word and excel
• Strong phone contact handling skills and active listening

Salary

N20,000 – N30,000 / month.

How to Apply

Interested and qualified candidates should send their CV to: [email protected] using the Job Title as subject of the email.

Application Deadline\

28th February 2021.