Client Service Manager Recruitment at Oaklands and Johnson Limited

Client Service Manager Recruitment at Oaklands and Johnson Limited. Please make sure you read through the job requirements before applying for this position.

Oaklands and Johnson Limited, a world-class Advertising and Experiential marketing company is recruiting to fill the position below:

Job Title: Client Service Manager

Location: Lagos
Employment Type: Full-time

Job Description

• We are looking for an experinced Client Service and Growth Manager to oversee the relationships with a portfolio of our clients.
• This person should have the abiliity to create strong long-term relationships, advocate for our client’s success, coordinate cross functionally with internal teams and discover mutually beneficial new business opportunities with existing and potential customers.
• If you like working with people, using technology to solve business problems,experience managing clients and you are passionate about the agency world; we want to meet you.

Job Responsibilities

• Be the trusted advisor and advocate for a portfolio of clients.
• Engage clients actively with regular strategy calls to derive maximum value from their investment in our agency.
• Reach out to prospects via email, phone and Linkedln to educate them on our agency’s services and sourcing new sales opportunities through inbound lead follow-up.
• Communicate with teams on scheduling of projects.
• Work with Leaders across all departments in providing marketijng support as needed in the execution of their duties.
• Qualify prospects to determine whether or not they are good fit.
• Close sales and achieve quarterly quotas.
• Learn our offerings inside and out and be able to reference key case study examples to good fit prospects.
• Collaborate with othe rinternal teams to ensure adoption and successful renewal.
• Monitor client health and build associated risk mitigation plans.
• Resolve client inquiries by aligning them with the right resources.
• Develop trusted advisor relationships with key accounts, client stakeholders and executive sponsors.
• Assist with chalenging clientrequests or issue escalations as needed.
• Establishing positioning, identify target audiences and develop marketing plans with specific objectives across different channels and segments.
• Serve as the lead point of contact for all clent account management matters.
• Negotiate contracts and close agreements.
• Lead the development and execution of marketing programs from start to finish, leveraging internal support and driving collaboration.
• Working in partnership with the ATL, BTL and Digitl team, developing creative direction and experiential engagement ideas to meet clients objectives.
• Evaluate competitive landscape of company’s competitors to monitor strenghts, weaknesses and opportunities.
• Analyse customer insights, customer trends, effectiveness of campaigns and marketing best practices to build successful strategies and optimize growth for managed brands.

Requirements

• Candidates should possess a Bachelor’s Degree, Master Degree qualification with at least 2 years work experience.

Remuneration
N200,000 – N300,000 monthly.

Method of Application

Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail

Application Deadline  

12th February, 2021.