Pettysave
Customer Support Representative Job at Pettysave. Please read through the job requirements before applying for this position.
Pettysave enables you to attain true financial freedom through savings and investments which can be scheduled conveniently. Pettysave is fully owned by Pettysave Limited.
Job Title: Customer Support Representative
Location: Lagos
About
Pettysave is looking for an experienced customer service representative to join our awesome team. You will be responsible for interfacing with our customers and maintain the trust they have with us. We love to keep our customers happy.
Job Description
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Performing follow-ups on customers
- Advise customers on company products and services
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Keep records of customer interactions, process customer accounts and file documents
- Provide management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
- Suggest solutions when a product malfunctions or from customer complaints
- Inform customers about new deals and promotions
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Compile reports on overall customer satisfaction
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Preferred Experience
- B.Sc./HND with a minimum of 3 years of work experience in customer support roles
- Comfortable using customer relationship management tools
- Strong relationship management
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multitask, prioritize, and manage time effectively
- Excellent communication skills
Nice to haves
- Certificates from customer service training
- Experience with FreshDesk or any ticketing software
Method of Application
Interested and qualified? Go to Pettysave on pettysave.welcomekit.co to apply
Our focus with perks and benefits is to offer everything teammates need to do their best, healthiest work and keep developing their craft.
- Competitive Salary: Our salary formula adjusts to your cost of living and experience.
- Part or fully remote: Live and work wherever you like!
- Office Setup: We invest in productivity tools such as Macbooks and monitors for team members.
- Personal Growth Fund: Extra money for your learning and development.
- Profit-sharing: At the end of the year, all team members receive bonuses!
- Retreats: Join us for company get-togethers twice a year!