Website Proten International
Proten International – Our client, a major Internet Service Provider in Nigeria is looking to fill the position of:
Job Title: NOC Engineer
Location: Lagos
Employment Type: Full-time
Job Description
- The role will primarily focus on monitoring, assisting with incident resolution, and ensure the high availability of our infrastructure and Network Elements.
Core Requirements and Responsibilities
- Proactive monitoring of availability and performance of Network elements, infrastructure, and data center using existing tools.
- Act as the First Point of Contact for incidents, escalations, and business-impacting technology issues.
- Respond and perform first-level triage of incidents within defined SLAs and work with teams towards resolution.
- Assist in performing root cause analysis and root cause fixes.
- Escalate to other teams, management, vendors, or service providers for unresolved incidents based on defined processes or instructions from the management team.
- Send out regular communication on the status of incidents.
- Document incident details and troubleshooting steps followed along with timelines.
- Work with the problem manager to track problem resolutions to ensure the incident did not recur.
- Perform other tasks defined by the management team.
- Willing to in a 24×7 Work environment on shift system
Education Qualification
- Higher Diploma / Bachelor degree in Electronics / Communications/Computer science
- Work Experience: 1- 3 years experience in telecom NOC.
Knowledge, Skills and Abilities:
- Good verbal and written communication skills
- Able to understand technical terms.
- Ability to perform high-level troubleshooting of infrastructure and application issues.
- Working knowledge on Huawei M2000, U2000 is preferable.
Application Closing Date
18th January, 2021
How to Apply
Interested and qualified candidates should:
Click here to apply online