Customer Care Officer Job at Inguest Global Partners Limited

Customer Care Officer Job at Inguest Global Partners Limited. Please make sure you read through the job requirements before sending your application.

Inguest Global Partners Limited – Our client, a reputable financial institution, seeking to urgently hire Marketers to be deployed Nationwide. Their key responsibility will be to market and sell the bank’s products.

Inguest Global Partners Limited is recruiting to fill the positions below:

Job Title: Customer Care Officer

Location: Nationwide
Employment Type: Full-time

Job Description

• We are seeking to urgently hire Customer Care Officers to be deployed nationwide.
• They will help customers with complaints and questions, give customers information about products andservices, take orders, and process returns.

Job Functions

• Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc.
• Maintain documentation of customer inquiries and responses for future reference.
• Direct or route customer calls to appropriate personnel for assistance.
• Handle dissatisfied customers politely and professionally.
• Track and follow-up on all customer request promptly.
• Maintain broad knowledge of all company products, services, and promotions.
• Identify and implement new process plans to improve customer support service.
• Manage a large volume of customer calls in a friendly and courteous manner.
• Provide outstanding and exceptional customer service.
• Greet and address customers in a friendly and respectful way.

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Requirements
Experience, Qualification, and Required Skills:

• Minimum of HND / BSc degree from a reputable institution
• Must have completed NYSC
• Not more than 28 years
• The candidate must be very smart
• Excellent communication skills (both written & oral)
• Good interpersonal skills
• Professional, able to maintain confidentiality and ethical behavior

Method of Application

Interested and qualified applicants should please send their updated Curriculum Vitae (CV) to: [email protected] with the job position eg: “Marketing Associate” as the subject of the email

Remuneration

• Salary: Attractive
• Other Benefits: Commission, HMO, Pension, 13th Month, and Annual Leave Allowance.

Application Deadline  31st January, 2021.