Customer Support Specialist at Bolt (formally Taxify)

Bolt (formally Taxify) is hiring a Customer Support Specialist. Please go through the job requirements before applying for this position.

Bolt (formally Taxify) is one of the fastest-growing startups in the world with over 30M happy customers in 30+ countries, from Europe to Mexico to Africa. We’re building a ride-hailing app to connect millions of riders and drivers around the world to make travel easier, quicker and more reliable.

We are recruiting to fill the position below:

Job Title: Customer Support Specialist

Location: Lagos, Nigeria

Responsibilities

• Represent Bolt in any English spoken market
• Support all Bolt’s users and help them get the most out of our apps
• Create loyal fans by showing them we really care
• Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt’s customer support
• Be a key player in building a support team in a challenging growth environment.

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Requirements

• Understand what does outstanding customer support look like and be ready to go the extra mile
• Be ready to work in shifts
• Be a hustler, not stopping after 20 obstacles a day
• Have excellent spoken and written English skills, any other language is a plus
• Be passionate about new technologies and ridesharing.
• Be always ready to put customers first, be passionate about helping others
• Be curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt

Benefits

• Motivating compensation.
• No corporate BS – we’re moving too fast for that.
• Amazing personal growth experience at one of the fastest-growing startups in Europe & Africa.
• Working with a motivated and talented international team, plus regular team events.
• Working in one of the coolest offices in Lagos.
• Impactful work – you’ll have a rare opportunity to build a product literally used by millions of people across the world.

Method of Application

Interested and qualified candidates should:
Click here to apply