Job Title: Front Desk Officer/Client Service Officer
Company: Anadach Consulting
Location: Lagos
Anadach Consulting – Our client is a Psycho-Educational Service provider whose area of expertise is in the detection, assessment, diagnosing as well as the management of individuals who are psychologically challenged.
The Role
- The selected candidate will act as the first port of call for receiving clients, parcels and incoming calls.
- She will provide assistance in office management with the responsibilities of reception, secretarial duties and administrative support to enhance daily clinical operations.
- She will work collaboratively with the rest of the practice team to deliver high quality patient-centered care within the boundaries of her role to meet the needs of patients.
Key Roles and Responsibilities
- Receive patients and clients at the reception politely
- Responsible for all the activities regarding patients’ visit; patient’s appointment, retrieval of existing patient’s details and registration of new patients.
- Preparation of patients’ bills and filling of appropriate forms.
- Write business letters and type medical reports
- Sending of HMO forms on daily basis to the doctors for diagnosis and
- verification and signature to ensure payment.
- Receive and route incoming and outgoing mails and courier packages as appropriate in a timely manner.
- Ensure the reception area portrays the clinic’s quality standard and professional image at all times.
- Registration of issued drugs into the system,
- Preparation of clients’ monthly invoice and monthly report.
- Patient’s appointment and data management.
- Ensure high level of efficiency at the front desk office and client’s satisfaction.
Qualification and Experience
- A Bachelor’s Degree in a relevant field
- Minimum of 2 – 4 years’ experience in Front Desk, Secretarial or administrative functions
Required Skills and Competencies:
- Good writing, oral and communication skills
- Intelligent and innovative approach to resolving challenges
- Positive, enthusiastic and friendly disposition
- Ability to multitask with good attention to details
- Should be conversant with Microsoft Excel and Word
- Professional and pleasant telephone etiquette
- Exceptional client interaction and relationship management skills
- Strong interpersonal and organizational skills
- Accurate data management skills
- High level of integrity
- Ability to use Electronic Medical Record (EMR) or willingness to learn
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] indicate your Name and Job Title as the subject of your email.
Note: Only short listed applicants will be contacted.