Insidemarket.ng
Insidemarket.ng is an e-commerce company with thevision to bringing markets closer to people, increasing the sphere of influence and income of small scall business owners.
We are recruiting to fill the position below:
Job Title: Customer Service Agent
Location: Lagos
Job Description
- Managelargeamounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right CRM tools
- Meet personal/customer service teamsales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title and location as the subject of the mail.