Septagus Consulting Nigeria Limited
Septagus Consulting Nigeria Limited is a renowned human resource consulting firm that emerged from an uncommon track record of distilling value to a league of clients.
We are recruiting to fill the position below:
Job Title: Contact Centre Agent
Location: Lagos
Employment Type: Full-time
Job Description
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the company’s customer management policies.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company’s new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using “Contact Centre Agent” as the subject of the email.
Application Deadline 30th January, 2024.