Bitsin Travels and Tours Limited
Bitsin Travels and Tours Limited started its operations in 2022. We have top-notch advisory services and currently provide visa advisory services for student visas, work visas, tourism, immigration, ticketing, corporate travel, and international excursions.
We are recruiting to fill the position below:
Job Title: Customer Experience Manager
Location: Lagos
Employment Type: Full-time
Reporting To: MD / CEO
Job Purpose
- We seek a skilled Customer Experience manager who will work to deliver seamless customer service.
- S/he will ensure increase of customer’s loyalty to our brand and ensure effective customer’s interaction.
- S/he will ensure to analyze customer evaluation and feedback. Ideal candidate should have a background in customer relations and experience in travel & tourism industry.
Job Description
- Build and maintain relationships with customers.
- Conduct business reviews to ensure customers are satisfied with our products and services.
- Ensure customers know about other services the company offers.
- Monitor company performance against service level agreements and flagging potential issues.
- Lead the development of new solutions to meet customer’s changing expectations.
- Study competition to find new ways to retain customers.
- Keep abreast of market trends.
- Escalate and resolve areas of concern as raised by customers.
- Record details of inquiries, comments, and complaints.
- Conduct and analyze customer satisfaction surveys and reviews.
Requirements
- Bachelor’s Degree or its equivalent in any relevant field.
- Proven years of experience working as a customer relationship manager or a track record of managing client relationships.
- Good team player.
- Interest in company’s growth and self-development.
- Proficient with Microsoft Office programs.
- Background in customer service; industry knowledge (travel & tourism) is essential.
- Strong interpersonal skills and an ability to build rapport with customers.
- Good managerial and organizational skills which involve multitasking and rapt attention to details.
- Business acumen.
- Great analytical skills for decision making and problem solving.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] and copy: [email protected] using the Job Title as the subject of the mail
Application Deadline 31st December, 2023.